Privacy policy.

Who we are

ProCare Specialist Health Services is the surgical practice of Dr. André Vaccianna, General and Laparoscopic Surgeon, at Unit 2B, 17 Ruthven Road, Kingston 10, Jamaica. In this policy, “ProCare”, “we” and “us” mean the practice.

We are responsible for the personal information you share with us through this website, by phone or by email. We handle it in line with the Data Protection Act, 2020 of Jamaica.

What this policy covers

This policy explains what information we collect through this website, why we collect it, who we share it with and the choices you have.

Information you give us during a consultation, examination or treatment forms part of your medical record. That record is handled under our clinical confidentiality duties as well as this policy.

Information we collect

We only ask for what we need to respond to you and arrange your care.

Health information

Some details you share with us, such as your reason for visiting, are health information, which the law treats as sensitive. We use them only to arrange and provide your care.

Please do not send detailed medical history, test results or images through the website forms. Dr. Vaccianna will go through everything with you in person at your consultation.

How we use your information

We do not sell your personal information, and we do not use it for advertising.

Why we are allowed to use it

We use your information because you have asked us to contact you or arrange care, because it is needed to provide that care, because we have legal and professional duties as a medical practice, or because you have given your consent. Where we rely on your consent, you can withdraw it at any time by contacting us.

Who we share it with

We keep your information within the practice. We only share it when there is a clear reason to:

Some of our service providers store data on servers outside Jamaica, including in the United States. Where this happens, we use providers that apply appropriate security and data protection safeguards.

Cookies and similar technologies

This website uses only the cookies and similar technologies needed for it to work and stay secure. We do not use advertising cookies.

Links to Google Maps and Instagram take you to those services, which have their own privacy policies. If we add analytics or other tools in the future, we will update this policy first.

How long we keep it

We keep enquiries and appointment requests only for as long as we need them to respond to you and arrange your care. If you become a patient, your information becomes part of your medical record, which we keep for the period required by Jamaican law and professional guidance. When information is no longer needed, we delete or securely destroy it.

How we protect it

We use reasonable technical and organisational measures to protect your information, including secure (encrypted) connections on this website, limited staff access and confidentiality duties for everyone on our team. No method of sending information over the internet is completely secure, which is another reason we ask you not to share detailed medical details through the forms.

Your rights

Under the Data Protection Act, 2020 you have rights over your personal information. You can ask us to:

To make a request, contact us using the details below. We may need to confirm your identity first. If you are not satisfied with how we handle your information, you can complain to the Office of the Information Commissioner in Jamaica.

Booking for someone else

Many people book on behalf of a parent, partner or child. If you share someone else’s details with us, please make sure they know and agree, or that you are authorised to act for them. Information about children under 18 should be provided by a parent or guardian.

Contact us

For questions about this policy or your information, please contact the ProCare office:

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.